Organizer Suite / Ticketing and access
Run weekender ticket sales and door access
Set ticket prices and card processing, connect payouts, follow sales, and get your door team checking guests in with the Abrazo for Business app.
Updated
A weekender's ticket sales live on its Tickets tab in Organizer Suite: ticket prices, add-ons, card processing, and sales. Run one test order before you announce sales.
The local video draft uses a staging fixture. The written guide remains the source for current product behavior until that recording completes review and stable hosting.
Set up your tickets
Open Events, choose the weekender, then open Event page and Tickets. Only an organization Owner or Admin sees Tickets.
Give each ticket a name, price, spots, and a sales start and end. Add-ons, like a footwork class, sell on top of a pass. Under Card processing, choose whether attendees pay processing or your organization absorbs it.
Change prices after you publish
You can still edit a ticket's name, price, spots, and sales dates after it goes on sale. People who already bought keep the price they paid. Spots can't go below what's already sold, and removing a ticket asks you to confirm before it stops selling.
Connect payouts
Ticket money goes to your payout account. Connect payouts from the setup card on your home page or from Payout account in Billing. Abrazo asks you to verify it's you with a passkey or two-step verification, then you finish in Stripe. Bank details are changed in Stripe.
Follow sales
Sales on the Tickets tab shows tickets sold, admission collected, card processing paid by dancers, and the Abrazo fee, with each ticket holder and order. Refunds and card disputes show there as Refunded, Partly refunded, Bank inquiry, Disputed, or Dispute lost, and under Recent payouts on your payouts page.
Prepare the door team
Check-in runs in the Abrazo for Business app. Add each door person to your organization's Team as a Member. In the app, they open the event, choose Open door mode, and scan tickets or search by name.
Rehearse a scan, a name search, a ticket that's already been used, and a refunded or disputed ticket before doors open.
Step by step
Work through the task
- 1
In Organizer Suite, open Events, choose the weekender, then open Event page and Tickets.
- 2
Set each ticket's name, price, spots, and sales start and end, add any add-ons, and choose who pays card processing.
- 3
Connect payouts and verify it's you when asked, then finish in Stripe.
- 4
Run one test order from the public event page and find it under Sales on the Tickets tab.
- 5
Add your door team to your organization's Team as Members.
- 6
In the Abrazo for Business app, open the event, choose Open door mode, and rehearse scanning and searching by name.
Common questions
Should I connect an external ticket provider instead?
Use Connections when the organizer already sells through a supported provider. Keep the provider relationship visible and verify which ticket and attendee states return to Abrazo.
How do I refund a ticket?
Refunds happen in your Stripe dashboard. Open it with Open Stripe on your payouts page, or contact Abrazo support and we'll help. A refund then shows in Sales as Refunded or Partly refunded.
Can I change a ticket price after people have bought?
Yes. People who already bought keep the price they paid, and new buyers see the new price.
Does a successful payment prove door access works?
No. Check that the ticket reaches the event and that someone on your door team can scan it or find it by name in the Abrazo for Business app before event day.